Your privacy is important: We promise never to rent or share your personal information with any third parties. It is for use exclusively and only by Luxury Technologies Pty Ltd and our related stores for marketing and promotional purposes. You may remove yourself from our eNewsletter list or online database at any time by clicking the unsubscribe link at the bottom of each message or by replying with the words "remove" in the subject area.

 

Pricing

  • Prices, products and offers include GST and in Australian AU$.
  • All prices are correct at the time of online publication.
  • Prices are subject to change without notice.
  • Online pricing may differ from prices available elsewhere.
  • All items are promoted in good faith to be available at the time of ordering.
  • Sale items are only available at the lower price during the sale period as indicated.
  • Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable at times.
  • We reserve the right to correct any printing errors.

 

Shipping & Delivery

For Australian Orders, Lux Market dispatches orders within Australia using Fastway Couriers, and Australia Post. Your order will be processed within 2 business days/48 hours after it has been placed. We do not take into account possible delays caused by payment authorisation and/or stock availability. Please note deliveries are made on business days only. We do not offer deliveries on weekend or public holidays.

Regular Shipping (Domestic)

  • FROM: AU$10.00 (500 gram)
  • Ships within 24 hours of order being made.
  • TRACKING ID# provided.
  • Estimate delivery time 2-3 working day within Australia.
  • Provided that stock in available in-store at time of order.
EGULAR PARCEL POST (Domestic) - Price $10.00


Express Shipping (Domestic)
  • FROM: AU$15.00
  • Ships within 24 hours of order being made.
  • TRACKING ID# provided.
  • Estimate delivery time 1 working day within Australia
  • Provided that stock in available in-store at time of order.
EXPRESS SHIPPING (Domestic) - Price $15.00


Express Shipping (International)
  • FROM: AU$50.00
  • Ships within 48 hours of order being made.
  • TRACKING ID# provided.
  • Estimate delivery time 5-10 working days to overseas destinations.
DHL GLOBAL EXPRESS SHIPPING (International) - FIXED PRICE $125.00

Please note that during sale and holiday periods, order processing times will take longer than the estimated time frames above. Additional charges may apply for oversized and/or bulky items. As all orders need to be trackable and items need to be properly packaged to avoid damage during transit (including refills) we are unable to send orders by Australia Letter Post.

Once your order is dispatched, you will receive an email from us containing your tracking number. Orders received after Friday 2pm, Saturday & Sunday will be processed the following Monday. Orders placed on an Australian Public Holiday, will not be processed until the following business day. To guarantee delivery, we recommend you provide a delivery address where someone will be available to receive your order and sign for it. If you have special instructions relating to the delivery, please indicate these instructions in the comments section when you finalise your purchase as you are checking out.

International orders may be subject to the destination country’s customs clearance procedures, which can cause delays. The customer is responsible for any possible taxes and duties that may be applied by customs in the country where you are shipping to; payment of these taxes and duties is necessary to release your order from customs on arrival.

We cannot be held responsible for goods lost or delayed by common carrier, International or Australian Customs departments or by ‘acts of God’. Lux Market is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company and will be unable to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.

COVID-19 Delivery Procedures
All couriers and Australia Post services have issued guidance that signatures will no longer be required for parcel delivery, to minimise contact and prevent potential COVID-19 transmission. All deliveries will be regarded as an ATL (Authority to Leave) transaction. This means the parcel will be left in a safe place at the delivery address. We strongly advise to track your order once it has been dispatched and to send to an address where someone will be able to ensure the parcel is collected after delivery.

 

Returns & Exchange

We do not give refunds, however we will gladly give credit or exchange all returns on presentation of the original Luxe sales docket. Delivery and packaging charges are not included unless as a result of our error.

Please contact us prior to returning goods to the The Luxury Technologies Pty Ltd. Where an exchange or credit for goods is payable all items are required to be returned by the recipient at their own expense using the same credit card used for the original order. Upon receipt of returned goods The Luxury Technologies Pty Ltd will:

  • Credit original cost of goods plus the initial delivery charge
  • Credit the mutually agreed return postage charges
No goods shall be exchanged without prior agreement between the recipient and/or customer and The Luxury Technologies Pty Ltd. Please include all return postage receipts. Delivery and packaging charges are not refundable unless as a result of our error. All returns of international shipments are subject to our International terms and conditions.

Please contact us prior to returning goods to the The Luxury Technologies Pty Ltd. Where an exchange or credit for goods is payable all items are required to be returned by the recipient at their own expense using the same credit card used for the original order. Upon receipt of returned goods The Luxury Technologies Pty Ltd will:

  • Credit original cost of goods plus the initial delivery charge
  • Credit the mutually agreed return postage charges
No goods shall be exchanged without prior agreement between the recipient and/or customer and The Luxury Technologies Pty Ltd. Please include all return postage receipts. Delivery and packaging charges are not refundable unless as a result of our error. All returns of international shipments are subject to our International terms and conditions.

 

Australian Law

There are a number of Australian laws in pertaining to fair trading and privacy including the Trade Practices Act 1974 and the Commonwealth Privacy Act 1988 (with Amendments in 2000). For more information on Australian legislation please visit https://www.oaic.gov.au/privacy-law/privacy-act/. Dispute resolution services are also available in each Australian State and Territory.

 

Feedback & Complaints

The Luxury Technologies Pty Ltd welcomes feedback and attends to all complaints promptly. Please contact us using the contact information presented on this page:
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